Effective date: 13 May 2026 · Velmora Safaris & Sands, Nairobi, Kenya
At Velmora Safaris & Sands, your privacy matters to us. This policy explains what personal information we collect, how we use it, and how we protect it when you use our website or book a trip with us.
When you enquire about a package, submit a booking, fill out a contact form, or subscribe to our newsletter, we collect personal information such as your full name, email address, phone number, travel dates, and any special requests or notes you include.
When you make a payment via M-Pesa or bank transfer, we collect your M-Pesa transaction code, the amount paid, and the package you are paying for. We do not store your M-Pesa PIN or any sensitive financial credentials — those are handled entirely by Safaricom and your bank.
When you visit our website, we may automatically collect certain technical information such as your browser type, device type, IP address, pages visited, and time spent on the site. This helps us understand how visitors use our site and improve the experience.
We use the information we collect to: process and confirm your travel bookings; respond to your enquiries and provide customer support; send booking confirmations, itineraries, and travel documents; verify payments and match transactions to the correct booking; send you newsletters and travel inspiration (only if you subscribed); improve our website, services, and customer experience; and comply with legal obligations.
We do not sell, rent, or trade your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and delivering our services — such as accommodation partners, transport providers, and park authorities — strictly to fulfil your booking. These parties are required to keep your information confidential and use it only for the purpose of delivering the agreed service.
We may also disclose your information if required by law, court order, or government authority.
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including for legal, accounting, or reporting requirements. Booking records are typically retained for up to 5 years. You may request deletion of your data at any time by contacting us.
Our website may use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse site traffic. You can control cookie settings through your browser. Disabling cookies may affect some functionality of the site.
You have the right to access the personal information we hold about you, request corrections to inaccurate data, request deletion of your data, withdraw consent for marketing communications at any time, and lodge a complaint with a relevant data protection authority. To exercise any of these rights, please contact us at safariandsands@gmail.com.
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Our website may contain links to third-party websites such as Safaricom M-Pesa or social media platforms. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at: safariandsands@gmail.com or call +254 794 743 128. Our office is located in Nairobi, Kenya.
© 2026 Velmora Safaris & Sands. All rights reserved.
View Terms of Service →